Content Advisory and Privacy Policy

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Content Advisory:

Titles published by The Lost Penn Co. contain graphic material, including intense battle sequences, depictions of blood, and themes involving death. While these works are intended for mature audiences, we encourage parents and guardians to review the content beforehand to ensure it aligns with their values and is appropriate for younger readers. If you have concerns regarding age suitability, we recommend familiarising yourself with the book’s themes in advance. Thank you for your understanding and support! 

Returns Policy:

All sales are final once an order has been processed.

Books that are signed, personalised, or limited-edition are non-returnable unless they arrive damaged or defective. For non-personalised items, customers have 14 days from the date of delivery to request a return, provided the book is unopened in its original packaging and in resaleable condition. We do not accept returns for books that have been opened, read, or show signs of handling. If your order arrives damaged, please email us within 7 days with photos so we can arrange a replacement or refund.

Privacy Policy: Effective Date: 12/04/2025.

At The Lost Penn Co., your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect:

We may collect the following types of personal information:

• Name and Contact Details: When you subscribe to our newsletter, contact us, or make a purchase.
• Payment Information: Processed securely through third-party payment processors (e.g., PayPal, Stripe).
• Browsing Data: Including IP address, browser type, pages visited, and usage patterns (via cookies and analytics tools).
   

2. How We Use Your Information:

We use your information to:

• Process orders and deliver products or services
• Send updates, newsletters, and promotional materials (only if you've opted in) 
• Respond to inquiries and provide customer support
• Improve our website’s performance and user experience
   

3. Cookies & Tracking:

We use cookies to understand how visitors interact with our site, which helps us improve content and functionality. You can disable cookies in your browser settings if you prefer.

4. Sharing Your Information:

We do not sell, rent, or trade your personal information. We may share data only with trusted third parties for purposes such as payment processing, email distribution, and website hosting—strictly as needed to operate our business.

5. Data Security:

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. However, no internet transmission is 100% secure, so we cannot guarantee absolute security.

6. Your Rights:

You may request access to your personal data, correction of inaccurate information, or deletion of your data at any time by contacting us.

7. Third-Party Links:

Our website may include links to other websites. We are not responsible for the privacy practices of those external sites.

8. AI Use Policy:

We use a balanced approach that blends artificial intelligence (AI) with traditional technologies. AI is employed to enhance efficiency, creativity, and user experience, while human oversight and conventional methods ensure quality, accuracy, and accountability.

9. Updates to This Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

10. Contact Us:

If you have any questions about this Privacy Policy, please reach out to:

The Lost Penn Co.
Email: magic@thelostpenn.com
Website: www.thelostpenn.com